Phones and Phone Systems
VoIP Experts
At Banx we have been doing business VoIP installations for over 20 years. We supply, program and install VoIP phone systems, cordless handsets, headsets, and PBX systems – including cloud PBX with Yeastar and 3CX.
Book A Phone Consultation
Schedule a free phone call with one of our friendly staff at your convenience, and we will give you an overview of the service and how it might work for your business. Don’t delay, book now!
Phones
Optimise your office workflow with a selection of desk phones, cordless handsets and cordless headsets that will allow you to work and talk at the same time.
PBX
Choose Banx to supply and install the PBX – your VoIP management software, giving you access to call greetings and menus, voicemail, redirection, holiday settings, multiple phone lines, call hold and transfer and much more.
Bespoke Services
Banx will design a plan perfect for you, so you’re only paying for what you need, both in terms of the phone hardware and the service plan.
Basic Plan – $35 +GST/month
Includes 6000 local minutes, 2000 national/international^ minutes, and 50 mobile minutes. Enjoy features such as dial-in menus, direct dial, call waiting, hold music, redirection of calls, and 5 numbers included in the plan
Custom Plan – POA
Includes the same great benefits as a basic plan with a customisable number of minutes, and up to 20 numbers for direct dial.
Why VoIP?
Replace your traditional landline phones with Voice over IP – also known as VoIP or internet telephony. These phones connect straight to your router and provide a host of benefits over traditional phones, including call routing (“Press 1 for Angela”), voicemail features, redirection to mobile phones over holidays, and 5 numbers included in the basic plan. Replace your bulky desk phone with a wired or wireless headset connected to a softphone on your PC.
Call Routing
Call routing works together with Interactive Voice Response (IVR), whereby a caller dialling into your system can choose from a variety of options by pressing a button on their keypad on the menu. Improve call efficiency by having customers dial directly into the department they are looking for, and provide customers additional info before even picking up the phone.
Voicemail features
Easily access voicemails for each phone line in the system. Call recording is also available, so you can easily track past calls for accountability, quality and training purposes.
Redirection and advanced routing
Is your business closing for a public holiday? Easily reroute calls to voicemail or to an emergency mobile number so that your business can continue to function seamlessly.
5 numbers included
Allow employees to have their own direct-dial number (DDI) which goes directly to their extension when somebody calls them. Put this number in their email signature so that customers can easily get in touch without having to go through menus or people.
Softphone
Replace bulky desk phones with a slim headset and docking station that allows you to pick up and dial out to ordinary numbers, directly from your PC, as well as doubling as a handy headset for Microsoft Teams and Zoom meetings. Reduce hardware cost and free up your hands with a headset that allows you to type and speak on the phone simultaneously.
Access your desk phone away from the desk with the softphone app on your smartphone, and allow calls to be transferred from the office to your mobile phone without incurring additional tolls.
For more technical details about our specific VoIP offerings, click here.
Our Recommended PBX – Yeastar Cloud
A PBX is like the virtual switchboard that controls all your phone calls. Yeastar Cloud PBX provides a host of benefits that make it our preferred PBX system. It costs less than legacy solutions, features industry-grade reliability and negates the need for server maintenance. Here are some of the benefits of Yeastar Cloud PBX.
Work From Anywhere
Our Cloud PBX service keeps you connected no matter where you are.
- Put a desk phone or a wireless handheld anywhere there is an internet connection
- Track internal, inbound, and outbound call activity in real-time.
- Manage calls effortlessly with drag-and-drop controls and simple clicks.
- Check the status of extensions, queues, voicemails, and more—all in one place.
Unified Communications
Go beyond phone calls with a full suite of communication tools.
- Make audio and video calls, switching between them as needed.
- See the real-time availability of your team—whether they’re on a call, away, or busy.
- Host video meetings with built-in chat and screen sharing.
- Stay in touch with 1:1 or group chats and easily share files.
Call Efficiency
Streamline call handling and improve productivity.
- Transfer live calls between devices without interruption.
- Customize function keys to access your most-used features quickly.
- Simplify tasks with hotkeys for answering, transferring, and more.
- Click to dial directly from your computer while using your desk phone.
Operator Panel
Take control of call flow and dispatch with ease.
- View real-time internal, inbound, and outbound call activity.
- Manage calls quickly with intuitive drag-and-drop tools.
- Switch between team member extensions in just a few clicks.
- Monitor queues, ring groups, and group voicemails at a glance.
FAQ
What is VoIP and how does it work?
Our VoIP phone system lets you make and receive calls using the internet instead of traditional phone lines. It delivers crystal-clear voice quality and advanced features, all at a lower cost than landlines.
Is VoIP cheaper than a traditional phone system?
Yes! Our VoIP solution reduces call costs, eliminates expensive hardware, and minimizes maintenance fees, helping your business save money while enjoying premium service.
Can I keep my existing business phone number?
Absolutely! We make it easy to transfer your existing business number so there’s no disruption to your operations or customers.
What equipment do I need to get started?
All you need is a reliable internet connection. You can use VoIP-enabled desk phones, computers, or our easy-to-use mobile app to make and receive calls from anywhere.
Is VoIP reliable for business communication?
Yes! Our VoIP system offers built-in redundancy and failover options, ensuring that your business stays connected even during internet outages.
Can my team work remotely with VoIP?
Definitely! With our cloud-based VoIP solution, your team can make and receive calls from anywhere using their mobile devices, tablets, or computers—perfect for remote and hybrid work environments.
Is VoIP secure for my business?
Security is our top priority. We can provide end-to-end encryption, firewalls, and advanced security protocols to protect your calls and data from cyber threats.
What features does your VoIP system offer?
Our VoIP system includes call forwarding, voicemail-to-email, auto attendants, call analytics, video conferencing, CRM integration, and more—everything your business needs to stay ahead.
Book A Phone Call
Schedule a free phone call with one of our friendly staff at your convenience, and we will give you an overview of the service and how it might work for your business. Don’t delay, book now!
^ Countries considered for international minutes are as follows:
American Samoa
Argentina
Australia
Austria
Belgium
Brazil
Colombia
Costa Rica
Denmark
France
Germany
Greece
Guam
Hong Kong
Hungary
India
Ireland (Republic)
Israel
Italy
Japan
Mexico
Netherlands
Norway
Peru
Poland
Portugal
Russia
Singapore
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
Turkey
United Kingdom
Venezuela
